Security & Privacy

Privacy Policy erra77 — Your Personal Data Protection

At erra77, your privacy is more than a legal obligation — it is a responsibility we take seriously. Find out exactly how we manage your personal data with full transparency and security.

Updated: 1 January 2026

Our Privacy Commitment

Why Your Data Safe with erra77

We invest in the best technology and processes to ensure every piece of information you entrust to erra77 remains protected at all times.

Banking-Level Encryption

All personal data and financial transactions at erra77 are protected with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide to safeguard their customers' information.

No Data Sales

Erra77 has never and will never sell your personal data to any third party for marketing or commercial purposes. Your information belongs entirely to you, and we only use it for purposes to which you have given consent.

Data Control in Your Hands

As an erra77 member, you have full rights to access, correct or delete your personal data at any time. We provide a simple and responsive process for any data-related requests.

Secure & Audited Servers

Your data is stored on servers protected by strict access controls and audited regularly by independent third parties. Only authorised personnel may access your data, and every access is logged for security purposes.

Immediate Breach Notification

In the event of any security incident involving your data, erra77 is committed to notifying you within 72 hours in line with international data protection best practices. We will not conceal any incident from you.

Malaysia Legal Compliance

The erra77 Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the latest international standards. We continuously ensure our data management practices adhere to all applicable regulations.

Contents

1. Introduction
2. Data We Collect
3. How We Use Your Data
4. Data Sharing
5. Data Security
6. Cookies & Tracking
7. Your Rights
8. Data Retention
9. Policy Amendments
10. Contact Us

Privacy Policy Summary: We collect only the data we need, use it for clearly defined purposes, and safeguard it with best-in-class technology. You always have the right to access, correct, or delete your data with erra77.

1 Introduction

Welcome to the Privacy Policy erra77. This document explains in detail how we collect, use, store, and protect your personal data when you use our online gaming platform.

erra77 understands that your trust is our most valuable asset. When you register an account and play with us, you entrust us with your personal information. We take that trust extremely seriously. That is why we adopt a "privacy by design" approach — meaning every new feature we develop always incorporates data protection from the design stage onwards.

This Privacy Policy applies to all erra77 services, including the official website, mobile apps for Android and iOS, customer support live chat, and all our official communication channels. By using any of these services, you agree to the terms set out in this privacy policy.

2 Personal Data We Collect

Erra77 only collects data that is strictly necessary to provide you with a safe, seamless, and responsible service. Below are the categories of data we collect and their purposes:

Data Category	Examples of Information	Purpose of Collection
Identity Information	Full name, date of birth, identification card number	Identity verification (KYC), fraud prevention
Contact Information	Email address, phone number	Account communications, security notifications
Financial Information	Bank account details, transaction records	Deposit and withdrawal processing
Usage Data	Gaming history, session duration, game preferences	Platform improvement, responsible gaming
Technical Data	IP address, device type, web browser	Account security, fraud detection

Note: erra77 does not collect sensitive information such as biometric data, medical records, or credit card details directly. All card payments are processed through licensed payment providers that comply with PCI-DSS standards.

3 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. erra77 does not use your data for any purpose not stated in this privacy policy without obtaining your consent first.

Account Management: Creating and maintaining your account, processing registration and managing your profile information.
Transaction Processing: Verifying and processing deposits, withdrawals and any other financial transactions on your account.
Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering and any illegal activities involving the erra77 platform.
Customer Support: Providing support and efficiently resolving any issues you encounter based on your account records and interaction history.
Platform Improvement: Analyzing usage patterns to improve the user experience, add new features and optimize platform performance.
Responsible Gaming: Monitoring gameplay patterns to identify players who may need assistance and offering appropriate support.
Marketing Communications: Sending relevant promotional information and bonus offers — only if you have consented to receive such communications.
Legal Compliance: Fulfilling the legal and regulatory obligations imposed on erra77 by the relevant authorities.

4 Data Sharing with Third Parties

Erra77 does not sell your personal data. However, in the course of operating the platform, we may share your personal data with selected third parties only in the following circumstances:

Payment Service Providers: Information required to process deposits and withdrawals is shared with licensed payment providers that comply with PCI-DSS security standards.
Game Software Providers: Minimum technical data required to operate the games is shared with licensed game providers who have signed data protection agreements with erra77.
Relevant Authorities: erra77 will disclose personal data to authorities, regulators, or law enforcement when required by Malaysian law.
Technical Service Providers: Cloud infrastructure and security providers that help us operate the platform are bound by strict confidentiality agreements.

Our Commitment: All third parties with whom we share data are required to comply with data protection standards equal to or higher than erra77's privacy policy. We do not permit them to use your data for their own purposes.

5 Data Security Measures

Erra77 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

256-bit SSL encryption for all data transmissions between your device and erra77 servers.
Two-factor authentication (2FA) is available for all member accounts as an additional layer of protection.
Intrusion detection systems and real-time threat monitoring operate 24 hours a day, 7 days a week.
Data segregation between development, testing and production environments to prevent unintentional exposure.
Regular security audits conducted by independent cybersecurity experts to identify and address vulnerabilities.
Role-based access control ensures that only authorised personnel can access sensitive data.
Regular encrypted data backups at separate locations to ensure data recovery in the event of a disaster.

6 Cookies & Tracking Technologies

The erra77 platform uses cookies and similar tracking technologies to enhance your experience, understand how you use our platform and ensure your account security.

Essential Cookies: Required for core platform functions such as login sessions and security preferences. These cookies cannot be disabled.
Performance Cookies: Helping us understand how players interact with our platform so we can continuously improve it.
Functional Cookies: Saving your preferences such as language, theme and display settings for a more personalized experience.
Security Cookies: Used to detect and prevent fraudulent activity and to protect your account from unauthorised access.

Cookie Controls: You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the erra77 platform.

7 Your Rights Over Your Personal Data

As a data subject, you have certain rights under Malaysia's Personal Data Protection Act 2010 and erra77 policies. We are committed to facilitating the exercise of these rights.

Your Data Rights

You Have the Right toYour Data Controls

Right of Access

Request a copy of all personal data we hold about you.

Right to Rectification

Correct any inaccurate or incomplete data at any time.

Right to Erasure

Request deletion of your personal data under certain circumstances.

Right to Restriction

Restrict how we process your data in certain circumstances.

Right to Portability

Receive your data in a structured format for portability.

Right to Object

Object to the processing of your data for direct marketing purposes.

To exercise any of the rights above, contact the erra77 support team via live chat or email. We will respond within 30 business days.

8 Data Retention Period

Erra77 retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by Malaysian law.

Active Account Data: Retained for the duration your account is active and for 5 years after account closure for legal compliance purposes.
Financial Transaction Records: Retained for 7 years in accordance with applicable anti-money laundering (AML) legal requirements.
Support Communication Logs: Retained for 2 years for quality control purposes and to resolve any disputes that may arise.
Marketing Data: Retained until you withdraw your marketing consent or close your account, whichever comes first.

After the Retention Period: Your data will be securely deleted or anonymised once the retention period expires, unless a legal or regulatory requirement mandates an extension.

9 Amendments to This Privacy Policy

The technology landscape and privacy regulations are constantly evolving, and the erra77 privacy policy may need to be updated from time to time to reflect those changes. We are committed to being transparent about any updates we make.

Any material amendments to this privacy policy will be communicated to you via in-platform notifications or email at least 14 days before the changes take effect.
The latest version of this privacy policy will always be available on this page, with the "Last Updated" date clearly noted at the top.
Continued use of the erra77 platform after the effective date of any amendment is deemed as your acceptance of the revised privacy policy.
If you disagree with any amendment, you have the right to close your account and request deletion of your personal data.

10 How to Contact Us

If you have any questions, concerns or requests regarding your personal data or erra77's privacy policy, our team is ready to assist you through various convenient channels.

Live Chat 24/7: The fastest way to get help — our team typically responds within minutes.
Official Email: Send your enquiry to [email protected] — we will respond within 24 business hours.
Telegram: Follow the official erra77 Telegram channel for the latest updates on privacy policy and platform security.

Response Time: For requests relating to personal data rights, erra77 is committed to responding within 30 days from the date the request is received. For urgent security issues, contact us via live chat for an immediate response.